Terms & Conditions

WeVerify B.V. · Otto Reuchlinweg 1142, 3072 MD Rotterdam, The Netherlands · Tel: +31 10 257 99 99 · Email: info@weverify.com

1.1 Parties

This Agreement sets forth the terms and conditions governing access to and use of the WeVerify B.V. (also referred to as "WeVerify", "WV", "company", "we", "our", "us") websites, products, and services by any individual or entity (hereinafter referred to as "user", "customer", "you", or "your"), including but not limited to website visitors accessing any website owned or operated by WeVerify, and users of WeVerify services. WeVerify B.V. and Customer are collectively referred to as the "Parties" and individually as a "Party". If this Agreement is entered into by an authorised representative of a Party, the duly authorised representative will be described accordingly.

1.2 Definitions

• Company: WeVerify B.V.
• Contract: all the contractual documents related to the delivery of the Services mutually agreed upon by the Parties.
• Customer: legal entity using the services under a contractual agreement.
• Electronic Signature: data in electronic form associated or logically connected with other electronic data and used by the signatory for signing.
• eIDAS: Regulation (EU) No 910/2014 of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market, repealing Directive 1999/93/EC.
• KYC: Know Your Customer, the process used to verify the identity of clients and understand their business activities.
• Personal Data: any information related to an identified or identifiable natural person as defined by applicable law.
• Price List: the part of the Agreement that defines the prices of Services and terms for implementation.
• Relying Party: entity relying on the Company's services.
• Service: the combination of services provided by WeVerify B.V.
• Suspension: a procedure whereby the Service is temporarily suspended, preventing any usage.
• User: natural person or entity using a service of the customer which includes WeVerify's service.
• WV: WeVerify B.V.

1.3 General

These Terms set forth the rules and regulations governing the use of services (detailed in articles 1.5, 1.6, 1.7) provided by WV. By accessing and using our services, you agree to comply with these Terms. You represent and warrant that you are at least 18 years old or of legal age in your jurisdiction and competent to accept these Terms on behalf of your company or business; and that you (or your authorised users) are not located in, under the control of, or a national or resident of a U.S. embargoed country or territory, and are not a prohibited end user under trade restrictions. We may update these Terms at any time at our sole discretion, including changes to comply with applicable laws. Updated terms will be posted on the Site with a "last updated" date. If you continue to use the Site or the services after the revisions take effect, you agree to be bound by the updated Terms.

1.4 Restriction on use

By using the Site, you agree not to, and will not allow others to, perform any action or transmit any information that, at our sole discretion: promotes or encourages illegal activities; infringes on any third-party rights, including privacy, publicity and intellectual property rights; is harmful, threatening, abusive, harassing, indecent, defamatory, obscene, discriminatory, vulgar, profane, hateful, violent, inflammatory or otherwise objectionable; attempts to impersonate someone or an entity; is commercially exploitative (e.g. spam, surveys, contests, pyramid schemes) without our consent; accesses or uses a customer's WV account without authorisation; distributes malware or code that harms software or hardware; disrupts, disables or damages the Site's functionality or servers; improperly solicits personal or sensitive information from users; reverse engineers the Site (except as legally permitted); modifies, copies or commercialises Site content without our consent; or uses the Site for benchmarking or developing competing products or services.

1.5 Principles of document signing provider

• Provides a secure means of signing electronic documents that complies with relevant regulations, including eIDAS where applicable, and ensures the legal validity and cross-border recognition of electronic signatures when processing data of EU citizens or businesses.
• Ensures the authenticity of the signer through robust identification methods, including biometric verification and multi-factor authentication where appropriate.
• Maintains an audit trail of document signing activities, detailing the time, date and identity of all parties involved.
• WV is responsible for delivering document signing services for a defined duration as specified in the service agreement.
• The customer is responsible for updating their authority to sign in all government and trade registries, alongside WV's system, in the event of change in authority to sign, including promptly removing previous signatories.

1.6 Principles of KYC solution

• Collects accurate identity information from clients to ensure compliance with applicable laws and regulations.
• Employs reliable verification methods to confirm customer (subject) identity, including government-issued identification and verification against trusted databases.
• Continuously monitors for compliance with regulatory obligations, adjusting procedures as necessary.
• WV will take all reasonable steps to protect the confidentiality of client information verified during the KYC process and will update its procedures as necessary to remain compliant.

1.7 Obligations related to use of services

As the Customer, you are responsible for carrying out and completing all required steps to utilise the Service. This includes authenticating your user account, uploading documents, and signing them either within your app or on our website. You retain full control over every phase of the document signing process.

1.8 Service suspension

The Company reserves the right to suspend access to its services without prior notice if it suspects non-compliance with these Terms, or any other violation that necessitates immediate action for security purposes. The service will be suspended in cases where investigations are initiated against the user, their partners, employees or authorised representatives regarding fraudulent activity, forgery and financial crimes, or where there is content about them in publicly available sources, or where any public authority initiates administrative investigations or proceedings, or where they are subject to fines and similar sanctions.

1.9 Payment, billing and taxation

The prices and features of our services are subject to the current purchase options offered by us at our sole discretion. Pricing may be published on our website, detailed in an order form, or communicated by email or in-product notifications. We reserve the right to change pricing without prior notice; for ongoing contracts, any price changes take effect upon renewal. There is no automatic renewal; you will be billed based on the services utilised. You may cancel at any time and should inform us at least five (5) business days in advance.

Customer payments are non-refundable except as expressly stated in these Terms, otherwise agreed, or as required by applicable law. Payments for pay-as-you-go services are billed in arrears unless otherwise specified. You must provide accurate payment information and authorise us and our agents to charge your payment method for applicable service charges, taxes and any other charges. If we do not receive timely payment when due, any amount not paid within 30 days may result in suspension of services, and you agree to pay reasonable collection costs. All fees are exclusive of taxes (including VAT and sales taxes); you are responsible for determining and remitting all applicable taxes, and for customers outside the EU all tax obligations rest solely with the customer. You must notify us of any billing issues within thirty (30) days of their appearance on your invoice.

1.10 Confidentiality and use of data

The Customer shall maintain the strict confidentiality of all Confidential Information and implement security measures no less stringent than those it employs to protect its own confidential information of similar sensitivity, and shall promptly notify WeVerify of any unauthorised access, loss or damage. The Customer is prohibited from using Confidential Information to develop competing products or services, or from copying, modifying, reproducing, distributing or commercially exploiting it, or reverse engineering it. WV processes the personal data of the Customer in accordance with all relevant laws, including the GDPR. The Privacy Policy, which outlines how personal data is collected, used and protected, can be found at weverify.com. Any transfer of personal data outside the EEA will comply with applicable data transfer regulations.

1.11 Intellectual property rights

The Site contains proprietary materials protected by copyright, trademarks, service marks, patents and other intellectual property laws and treaties. All current and future rights to any intellectual property of any kind will at all times remain the exclusive property of WV and its licensors. The trademarks, logos, taglines and service marks displayed on the Site are registered and/or unregistered trademarks of WV and its licensors and may not be used without prior express written permission. WV is committed to complying with the Copyright Directive (Directive 2019/790/EU). If you believe content on the Site infringes your copyrights, please notify us at info@weverify.com.

1.12 Representations and warranties

The User represents and warrants that it is a legally organised and existing entity in good standing, or an individual of legal age and capacity, with full right, power and authority to enter into and perform this Agreement. The User shall not use the Services for any purpose that is discriminatory, unlawful, harmful, or that would damage the reputation of WeVerify or compromise the security and integrity of the Services. WeVerify provides the Services "as is" without warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, and does not warrant that the Services are error-free. The Services are supplemental to the Customer's own processes and should not be the sole basis for business decisions; WeVerify is not a consumer reporting agency.

1.13 Notification obligation and document format

All notices required or permitted under these Terms shall be in writing and may be delivered by email, registered or certified mail, or any other method that provides confirmation of delivery. Notifications to customers may be sent to the email address provided during registration or through the administrative console. Customers must provide notices to us in writing at the address specified in these Terms or by emailing info@weverify.com. Notices are effective upon receipt, or for email upon confirmation of delivery.

1.14 Liability

WeVerify's total liability under this Agreement is limited as described herein. WeVerify does not limit its liability for fraud, fraudulent misrepresentation, unpaid amounts due, indemnities owed, or any matter where limitation is legally prohibited. WeVerify is not liable for lost profits, income, goodwill, revenue, reputation, business opportunities, indirect or consequential damages, or data loss or corruption, unless caused by WeVerify's breach. WeVerify's maximum liability is limited to the total fees paid by the User in the three months before the claim arose, applied cumulatively to all claims. The User will indemnify and hold WeVerify harmless from third-party claims related to the User's use of the Services or breach of this Agreement.

1.15 Force majeure

Notwithstanding any payment obligations, neither party shall be liable for any failure to perform its obligations to the extent caused by a force majeure event, including acts of God, natural disasters, war, civil disturbance, governmental action or strike. The affected party shall provide prompt notice and use reasonable efforts to resume performance as soon as reasonably practicable.

1.16 Amendment to agreement

The Company reserves the right to amend these Terms. Any changes will be communicated to users and the revised Terms take effect upon posting on our website. Continued use of our services after such changes signifies acceptance. If a force majeure event does not cease within 90 days of its occurrence, either party may terminate the agreement immediately without paying compensation.

1.17 Termination

This agreement is effective upon acceptance and continues until terminated by either party by written notice. If you are a natural person residing in the EU and have not yet started using any services, you may terminate your account within fourteen (14) days (cooling-off period) under the Consumer Rights Directive by emailing info@weverify.com, and we will refund amounts paid within fourteen (14) days. Before terminating its services, WV will inform all subscribers and relevant authorities, make information about the termination accessible to relying parties, and destroy or withdraw its private keys from use so they cannot be retrieved.

1.18 Dispute resolution and applicable law

In the event of a dispute, the parties agree to attempt resolution through negotiation, then mediation, before escalating to arbitration or litigation. This agreement is governed by and construed in accordance with Dutch law, and the courts of the Netherlands shall have exclusive jurisdiction to settle any disputes arising under or in connection with this agreement.

1.19 Severability

Should any provision of this Agreement be held invalid, illegal or unenforceable by any court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue in full force and effect.

1.20 Contact details

WeVerify B.V.
Address: Otto Reuchlinweg 1142, 3072 MD Rotterdam, The Netherlands
Phone: +31 10 257 99 99
E-mail: info@weverify.com