The only qualified digital identity platform built for Dutch and EU public sector.
WeVerify is live with the Municipality of Den Haag, where we co-developed the WMO social-care solution together with their case managers, privacy officers and abuse-and-misuse experts. We help case managers confirm the identity of the people they assist and meet them securely, in person or remotely, keeping the process inclusive for citizens and fully within the law.
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What is the WMO?
The WMO (Wet Maatschappelijke Ondersteuning, the Dutch Social Support Act) requires every municipality to arrange social support for residents who need it: home care, household help, mobility aids, day activities, and guidance for elderly, disabled, and vulnerable people. Before support is granted, the municipality must establish who the applicant is and assess their needs, traditionally through an in-person home visit by a case manager.
Remote
A secure alternative to physical home visits, deepfake- and silicone-mask-proof video calls
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Imposter accept rate in live production at the Municipality of Den Haag
Lower load
Less travel and manual checking for case managers, with more accessible appointments for citizens
What we solve for Den Haag
Secure, accessible WMO assessments, without the home visit.
For the Municipality of Den Haag we replace the friction and risk of in-person home visits with a secure remote process that case managers and citizens can both trust, while staying fully within the law.
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Appointment system + remote home visits
We built an appointment system for home visits and a secure remote alternative: identity-gated video calls where deepfakes and silicone masks cannot be used to impersonate anyone. Citizens can be assessed from home, on their own device.
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Verified identity before every call
Before entering the video call, citizens share their identity information by reading and verifying their identity document with NFC, so the case manager knows exactly who they are speaking to from the first moment.
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Optional biometric assistance
If a municipal case manager requires additional assurance, they can optionally request biometric verification. It is never mandatory, it is available only when the individual case calls for it.
How it was built
Co-developed with the Municipality of Den Haag.
This is not an off-the-shelf tool dropped onto a public process. WeVerify co-developed the WMO solution together with the Municipality of Den Haag, shaped by the people who run the process every day and the experts who safeguard it.
Case managers
The professionals who assess and support residents helped design a flow that fits real conversations, so the technology serves the assessment rather than the other way around.
Privacy officers
Data protection and privacy officers ensured the process is lawful and data-minimising, so citizens share only what is necessary and nothing more.
Abuse & misuse experts
A dedicated abuse-and-misuse expert team helped the platform detect irregularities in good time, without treating people who need help as suspects.
Inclusive by design
Built to serve people who need assistance better, including elderly, disabled and less-mobile residents, while protecting the municipality and the public purse.
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Inclusive, lawful and watchful at the same time
By bringing case managers, privacy officers and abuse-and-misuse experts together with our engineers, the solution serves the people who genuinely need help more accessibly, while detecting any irregularities timely, all within the law.
How an assessment works
From appointment to verified conversation in minutes.
1 Β· Appointment
Book a home visit or a secure remote session
The municipality schedules the assessment through the appointment system. Citizens who cannot easily receive a physical visit, or would prefer not to, can be offered a secure remote video session instead, improving access for elderly, disabled, and less-mobile residents.
2 Β· Identity (NFC)
Citizens confirm who they are before joining
Before the call begins, the citizen reads and verifies their identity document using NFC on their own phone. The case manager joins the conversation already knowing the person's verified identity, no documents to email, photograph, or hand over.
3 Β· Secure video
A conversation that cannot be faked
The assessment takes place in an identity-gated video call engineered so that deepfakes, injected video, and silicone masks cannot be used to impersonate the citizen. The case manager speaks to the real person, remotely, with confidence.
4 Β· Optional biometric
Extra assurance, only when needed
Where the case manager judges it necessary, an optional biometric check can be requested to further confirm the citizen against their document. This step is discretionary and applied case by case.
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Our goal: more accessible, lawful, and lighter on case managers
The aim is to increase the accessibility of applying for and receiving support while fully satisfying the legal requirements around the WMO, and to reduce the workload on case managers. Citizens who need the municipality's help can be assessed wherever they are; case managers spend less time on travel and manual identity checks, and more time on care.
Lawful & private by design
Fully within the law, and respectful of the people we serve.
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In line with the WMO and surrounding identity obligations
Our solution is fully in line with the WMO and the identity-verification obligations that sit around it, while adhering to the privacy of the very individuals who need the municipality's assistance. People are asked to share only what is necessary, the process is transparent, and, because raw biometric data never leaves the citizen's device, the municipality is not left holding sensitive personal data it does not need.
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eIDAS 2.0, EU Digital Identity
The revised eIDAS Regulation mandates that EU member states provide citizens with a digital identity wallet by 2026. WeVerify is built eIDAS 2.0 by design, qualified trust service provider, Multi-jurisdiction compliant, and is positioned to integrate with national wallet rollouts across member states as they occur.
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AVG / GDPR, Biometric Data in Public Sector
Public sector organisations processing biometric data for identity verification must comply with AVG (GDPR) Article 9 requirements. WeVerify's architecture processes only cryptographic proofs, no raw biometric data leaves the citizen's device. This removes the Article 9 special category data processing concern from the controller's DPIA.
Deployment model
Live with Den Haag, integrated, not disruptive.
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Framework alignment
We map the WeVerify workflow to your case management system, citizen portal, and WMO process. Typically completed in one day.
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API integration
REST API and webhook integration. No new hardware. No infrastructure procurement. Standard deployment takes 4 hours for technical setup.
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Staff onboarding
Case workers and administrators trained in a half-day session. The citizen-facing flow requires no training, it runs on their own phone.
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Live & audit-ready
Every verification logged in real time. Reports available for inspections, audits, and dispute resolution from go-live day one.
In rollout at Den Haag. Built around your citizens.
See how WeVerify supports the WMO assessment process, accessible for citizens, lighter for case managers, and fully within the law. Book a demo and we will walk you through the live deployment.
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